Collaborations
Every project is first and foremost a meeting. Behind each collaboration lie an ambition, teams and a story to build. Discover a few of the projects we have supported over the years.
Year-round support
Supporting the teams in building a service culture true to the Maison's identity, and accompanying its development over time.
Developing the fundamentals of welcome, hospitality and service poise, with regular team coaching to embed these practices for the long term.
Building a shared service culture, carried by the teams every day and aligned with the experience the establishment wishes to offer.
Developing customer relations
Supporting the teams in developing their commercial and relational poise, then continuing this work a few months later to go further in shaping the customer experience.
A first engagement devoted to the fundamentals of customer relations, commercial communication and service poise, followed by a second mission focused on the customer experience, to embed practices and support the company's growth.
Helping the teams evolve at the pace of the concierge service's growth, adapting our support to the new challenges met in the field.
Establishment opening
Preparing the teams ahead of the hotel's opening to lay solid foundations from the very first days of operation.
Passing on the fundamentals of welcome, hospitality and service poise, with hands-on team support before the opening.
Enabling the teams to approach the opening with shared reference points and a service culture already in place.
Establishment opening
Supporting the teams as they prepared to open a new restaurant concept, building a service culture from the earliest stages of the project.
Intensive team training in the fundamentals of welcome, hospitality and customer experience, to create a shared language before the opening.
Laying the foundations of an experience true to the project's vision, so that the teams share the same reference points from the day the establishment opens.
Opening management
Supporting the opening of a new establishment by helping the teams put their practices in place step by step.
Managing the opening, on-site coaching, team support and operational adjustments, so that practices evolve at the pace of the establishment's growth.
Building a consistent, lasting experience by supporting the teams through each stage of their development.
Targeted engagement
Working with the teams on a dedicated mission to strengthen service quality and the customer experience.
Passing on the fundamentals of welcome, service poise and customer relations through targeted support.
Sharing common reference points in service of an experience true to the Maison's standards.
Management support
Supporting managers and teams in a highly demanding operational environment where service quality must remain consistent.
Developing management practices, supporting managers and strengthening team coordination.
Evolving management practices to sustain the quality of the customer experience over the long term.
Every collaboration begins with a meeting.
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