Terms of use and sale

Part I — Terms of use

1. Acceptance

By creating an account or using the DS Experience Consulting portal, you accept these terms without reservation. If you do not accept them, do not use the service. Access to the portal is reserved for professional establishments (hotels, restaurants, spas and others) and for collaborators authorised by DS Experience Consulting.

2. Account creation

Registration is reserved for professional establishments. You undertake to provide accurate, complete and up-to-date information and to keep your credentials confidential. Any activity carried out from your account is deemed to have been carried out by you or with your authorisation.

3. Use of the service

The portal is intended for managing the relationship between your establishment and DS Experience Consulting (audit follow-up, action plan, calendar, document library, billing). Any fraudulent or abusive use, or use contrary to the law or public decency, will result in the immediate suspension of the account, without prejudice to any legal action.

4. Intellectual property

All content available on the portal (documents, reports, training materials, brand guidelines) is the intellectual property of DS Experience Consulting or its partners, unless otherwise stated. You are granted a right of use strictly limited to the internal operations of your establishment. Any reproduction, distribution or disclosure to third parties is prohibited without prior written permission.

5. Account management and termination

You may update your information, reset your password or request the deletion of your account at any time from your private space or by email. DS Experience Consulting reserves the right to suspend or delete an account in the event of a breach of these terms, after formal notice where possible.

6. Availability and maintenance

We make every effort to keep the service available but cannot guarantee that it will never be interrupted. Maintenance may be carried out without notice in an emergency. No compensation will be due for temporary unavailability.

7. Changes to these terms

These terms may change at any time to reflect legal, regulatory or functional developments. Any substantial change will be notified to you by email or in your private space, with reasonable notice. Your continued use of the portal constitutes acceptance of the changes.

Part II — Terms of sale

8. Services offered

DS Experience Consulting provides consulting, audit, training and support services in customer experience and high-end hospitality for hotels, restaurants, spas and luxury establishments. The details of the services, their scope and pricing are set out in a quote or specific contract accepted in advance by the client.

Description of services to be completed according to the actual catalogue. To be approved by a legal professional.

9. Quotes and acceptance

Every service is covered by a detailed quote stating the nature of the services, their duration, timelines, delivery conditions and price. The quote becomes binding once accepted in writing (signature or email confirmation) by the client and once any agreed deposit has been received.

10. Prices and invoicing

Prices are stated in the currency of the quote (EUR or XOF), excluding tax or including all taxes as explicitly stated. Invoices are issued through the portal and are payable according to the agreed terms:

• Bank transfer: using the bank details shown on the invoice (RIB / IBAN).
• Stripe, Wave, Orange Money: integration in progress, available soon.

Any late payment may incur late-payment penalties under the legal conditions in force (increased statutory interest rate or the rate agreed in the contract).

Payment terms and penalties to be specified and approved by a legal professional.

11. Payment terms

Unless otherwise stated on the quote or invoice:

• Invoices are payable within 30 days of the invoice date, unless otherwise agreed in the contract.
• A deposit of 30% to 50% may be requested for long-term or bespoke services.
• In the event of late payment, DS Experience Consulting reserves the right to suspend ongoing services after formal notice.

Payment terms to be adapted to actual business practice. To be approved by a legal professional.

12. Withdrawal and cancellation

For services, the right of withdrawal does not apply once the service has been fully performed with the client's prior agreement. Any cancellation by the client must be notified in writing. Depending on the case, cancellation fees may apply if costs have already been incurred (travel, bookings, preparation).

Cancellation policy to be defined and approved by a legal professional.

13. Liability

DS Experience Consulting undertakes to deliver its services with care and professionalism. Its liability is limited to direct and foreseeable damage, excluding any indirect, intangible or consequential damage (loss of clientele, loss of profit, etc.), up to the total amount of fees paid by the client for the service concerned.

Limitation of liability to be approved by a legal professional.

14. Force majeure

DS Experience Consulting cannot be held liable for any failure or delay in performing its obligations due to force majeure as recognised by case law (strikes, pandemics, natural disasters, interruption of communication networks, etc.).

15. Governing law and disputes

These terms are governed by Ivorian law. In the event of a dispute, the parties undertake to seek an amicable solution before taking any legal action. Failing an amicable agreement within 60 days, the dispute will be brought before the competent courts of Abidjan, Côte d'Ivoire.

Jurisdiction clause to be approved by a legal professional.